Privacy Policy

Privacy Policy

At Titin Coaching and Wellness, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, email address, phone number, date of birth, and any other information you provide when making an enquiry, booking a session, or subscribing to our newsletters.

  • Payment Information: Credit card or payment details processed securely via our payment gateway.

  • Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on our site.

  • Cookies: Small files stored on your device to improve your experience, track usage patterns, and support marketing efforts.

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our coaching and counselling services

  • Process your appointments, payments, and enquiries

  • Communicate with you regarding your account or bookings

  • Send newsletters and promotional materials (with your consent)

  • Comply with legal obligations and resolve disputes

  • Analyse website usage to enhance user experience

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in delivering our services (e.g., payment processors, IT providers)

  • Legal or regulatory authorities as required by law

  • Other third parties with your explicit consent

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Retention of Information

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When your data is no longer needed, we will securely delete or anonymise it.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate or incomplete information

  • Request deletion of your personal data, subject to certain legal exceptions

  • Object to or restrict processing of your data

  • Withdraw consent at any time where processing is based on consent

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies

Our website uses cookies to improve your browsing experience. You can set your browser to refuse cookies, but this may limit functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our contact page.

Effective Date: 13 July 2025